FAQs

Who do I contact with questions?

We will be happy to answer any questions you may have. Please email info@forrestandbob.com or use our Live Chat Support.

 

DELIVERY OPTIONS & SHIPPING RATES TO DENMARK:

Shipping from warehouse located in Denmark 

Service: Cost: Delivery Time:
GLS Delivery at Household/Business Address 39 DKK 1-2 Days
GLS Delivery to designated GLS Parcel Shop 30 DKK 1-2 Days

 

INTERNATIONAL SHIPPING RATES FOR EUROPE:

Service: Cost: Delivery Time:
GLS Delivery at Household/Business Address to 37 European countries See country specific shipping rate at checkout. Average 4-5 Days

 

I placed a successful order but why didn’t I receive a confirmation email yet? 
If you placed a successful order you should receive confirmation email with an order number. If you have not received an email after 1 hour please contact us to make sure your order went through.

How long will it take for my order to arrive? 
Following credit authorization and verification, you will receive your order the next day from ship date. This is an estimate. This does not include weekends or holidays. You will receive a shipping notification email that will notify you of the carrier and tracking options in real-time.

When are particular items released? 
Most of our items do not have set release dates. Please sign up for the FORREST and BOB newsletter. You will receive email notifications each time we release a new product.

Do you have a Size Guide? 
Yes, you can find our Size Guide here.

Do you guys re-stock your inventory? 
On occasion we will re-stock some of our items. Please make sure to check back frequently if an item you want is not available at the time you are on the site.

Can I get a refund or make an exchange? 
FORREST and BOB exchanges if requested. To make an exchange please contact us at info@forrestandbob.com or through our Live Chat Support.

FORREST and BOB's products are manufactured to the highest quality standards available in the industry. They are under warranty against manufacturing defects. Any unworn and unwashed merchandise may be returned for a full refund up to 14 days after the date of receipt. Customers are liable for all return shipping fees unless a defective product claim has been made. Read more.

What is your Privacy Policy?
Personally identifiable information collected on our website is never provided or sold to any other company for that company's independent use without your consent. Please see our Privacy Policy. Read more.