FAQs

blonde girl wearing black forrest and bob tank top on venice beach in los angeles californiaWho do I contact with questions?
We’re here 24 hours a day, 7 days a week to help you. Please email us at info@forrestandbob.com and we will get back to you as soon as possible.

I placed a successful order, but why didn't I receive a confirmation email yet?

If you placed a successful order you should receive a confirmation email with an order number. If you have not received an email after 1 hour please email us at info@forrestandbob.com to make sure your order went through.

How long will it take for my order to arrive? 
Following credit authorization and verification, you will receive your order within the following average delivery times:

1-2 Day Delivery (Scandinavia)
2-3 Day Delivery (Europe)
3-5 Day Delivery (Rest of the World)

This is an estimate. This does not include weekends or holidays. You will receive a shipping notification email that will notify you of the shipping company and tracking options in real-time. We're shipping all orders from our warehouse located in Denmark. Read more about Shipping and Delivery here.

When are new products/prints released? 
Products are available exclusively online and new prints are released weekly. Get on our list here and receive email notifications each time we release a new product/print.

How to use discount codes?
Write the discount code at checkout and you'll get the stated discount deducted from your order. Discount codes are valid for one use per customer. Items on sale are not eligible for further reductions. Get on our list here and receive email notifications each time we release a new secret discount code.

Do you guys re-stock your inventory?
On occasion we will re-stock some of our items. Please make sure to check back frequently if an item you want is not available at the time you are on the site.

Can I get a refund or make an exchange?
Yes, please read our Return and Exchange Policy here.

Who's the photographer(s) behind the pictures on your site?
We frequently team up with some of the most talented individuals in the industry. Currently we are displaying photos/videos made by LA-based fashion photographer, Marcel Indik and cinematographer, Vifill Prunner.

What is your Privacy Policy and Terms of Service?
Please read our Privacy Policy here and Terms of Service here.
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